At Local Mercantile, customer satisfaction is our priority. This Refunds and Returns Policy explains how you can return products and request refunds for purchases made through our website, www.lmrtx.com, or in-store. Please read this policy carefully to understand your rights and our process.
1. Eligibility for Returns
We accept returns under the following conditions:
- Timeframe: Items must be returned within 3 days of purchase.
- Condition: Products must be unused, in their original condition, and include all original packaging, tags, and accessories.
- Exceptions: Certain items, such as custom or personalized products, antiques, or clearance items, are non-refundable unless damaged or defective upon arrival.
2. How to Initiate a Return
To initiate a return:
- Contact us at info@lmrtx.com with the following details:
- Order number.
- Description of the product(s) you wish to return.
- Reason for the return (e.g., incorrect item, damaged, or change of mind).
- Our team will review your request and provide instructions for the return process, including the return address if applicable.
- You are responsible for shipping the item back to us unless the product was damaged or incorrect.
3. Return Shipping Costs
- If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
- For other reasons, such as a change of mind, the customer is responsible for return shipping fees.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. Refunds are issued as follows:
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.
- If the item does not meet our return conditions, we may refuse the refund or offer a partial refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 3 days of delivery. Include photos of the damage and a description of the issue. We will offer a replacement, repair, or full refund, depending on the situation.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized products.
- Final sale or clearance items.
- Items not purchased directly from www.lmrtx.com.
7. Contact Information
For questions or assistance with returns and refunds, please contact our customer service team:
- Email: info@lmrtx.com
- Address: 623 US HWY 380, Rule, TX 79547
- Phone: 940.290.1042
8. Additional Notes
- Ensure all return shipments are properly packaged to prevent damage during transit.
- We are not responsible for items lost or damaged during return shipping. Consider using a trackable shipping service.
- This policy does not affect your statutory rights under applicable laws.
By making a purchase on our website, you agree to this Refunds and Returns Policy. We are committed to ensuring a smooth and fair process for all returns and refunds.